FAQ
Rackets
Do you have a physical store location where I can view products?
No, we do not have physical store locations where you can view our products. Please contact our customer service for more information about our store locations.
We also offer the opportunity to test a racket in our Test Center, at Ltc De Munnik, in Leiderdorp .
Which padel racket should I choose?
Also affected by the padel virus and looking for the right racket. Then you have come to the right place. But how do you choose the right racket? We try to explain it to you briefly and concisely.
As a starting player you really just want to play well and make few mistakes. We advise you to choose a round racket. These rackets offer you a lot of control and the larger sweet spot ensures that you make fewer mistakes. The only disadvantage is that this type of racket generates little power.
If you are a more advanced player, we recommend a teardrop-shaped racket. This type of racket provides power and control. The balance of the racket is in the middle.
Do you play at a high or professional level? Then we advise you to choose a diamond-shaped racket. The balance of this type of racket is high in the racket and it provides a lot of power.
Please note that you do not choose a racket that is too heavy, as this can lead to injuries.
When is it time for a new padel racket?
If you play a lot you will notice that over time, it may be necessary to buy a new racket. The quality of the racket will decrease. Various factors play a role in this.
Dents, cracks and tears in the frame will affect the performance of your racket and therefore your game. Another characteristic of wear is that the stiffness disappears from your racket.
A new racket may also be necessary if your level has improved enormously, you have grown from a novice padel player to an advanced player.
You can of course contact us for the right advice.
Or ask your padel trainer if you are considering purchasing a new padel racket. They can help you choose a racket that suits your playing style, level and goals. Also try out different rackets if possible, so that you get a good feeling for which racket suits you best.
Orders and Shipping
What are the shipping costs and delivery times?
We aim to dispatch your order within 1-3 days of receipt of payment. Shipping costs are calculated during checkout and may depend on the shipping method selected.
Can I track my order?
Yes, once your order has been shipped you will receive a tracking number via email allowing you to track your package. Please note that it may take some time for tracking information to become available after the package has been shipped.
Payments
Which payment methods do you accept?
We accept iDeal. You can choose this payment method during checkout.
Can I cancel or change my order after I have paid?
Canceling or changing an order may be possible within a limited time after placing the order. Please contact our customer service as soon as possible to discuss the options.
Returns and Refunds
What is your return policy?
We offer a 14 day return policy for unused and undamaged products. Please refer to our returns policy on our website for more detailed information. Read our returns policy here .
How can I return a product?
To return a product, please contact our customer service team to initiate the returns process. You will receive instructions on how to return the product.
When can I expect a refund?
After receipt and inspection of the returned product, the refund will be processed within one week via the original payment method.
Customer service
How can I contact customer service?
You can contact our customer service at info@beastpadel.com or by completing our contact form on the website.
What's the best way to get support for product-related questions?
If you have any questions about our products, please contact our customer service or consult the product page for frequently asked questions and product information.
Do you have a physical store location where I can view products?
No, we do not have physical store locations where you can view our products. Please contact our customer service for more information about our store locations.
We also offer the opportunity to test a racket in our Test Center, at Tennis & Padel de Munnik.
Privacy
How do you ensure the privacy and security of my data?
We take the protection of your personal data seriously and implement appropriate measures to ensure the privacy and security of your data. We use secure servers and encrypted data transmissions to protect your information. Read our Privacy Statement here .